EDF Energy reviews, prices and tariffs
EDF Energy is one of the ‘Big Six’ energy companies and one of Britain’s biggest generators of zero-carbon electricity. EDF aims to generate zero-carbon electricity from wind, nuclear and solar to cut carbon emissions in the coming years.
Compare EDF tariffs now and get the latest competitive rates.
Who is EDF Energy?
EDF Energy was set up in 2003, five years after the French energy company, EDF Group, Électricité de France, bought Seeboard, London Energy and SWEB Energy.
Who owns EDF?
The French government owns Électricité de France (EDF).
What services does EDF Energy offer?
EDF offers a range of business tariffs, including EDF electricity and gas tariffs, along with lots of ways to save. These options include advice, energy consumption monitoring, and business renovation work.
Read more about business electricity and business gas comparison with Bionic.
What tariffs and rates does EDF Energy offer?
EDF has several business energy tariff options, all of which can be managed using an online account. Here are the main types of tariffs that are offered:
EDF Energy fixed tariffs for business
Fixed-priced energy tariffs, or plans, are a type of gas and electricity tariff that lock in an energy cost per kilowatt hour (kWh) for a specific length of time, usually offering cheaper rates than variable energy tariffs. You’ll pay a fixed price for your energy, so if wholesale prices go up, the price you pay stays the same for the length of your contract.
Locking in your rates helps with budgeting and can also protect your business against future price rises, saving you some money when standard prices increase. Once you set up a plan, you pay a set unit price over the lifetime of your contract. It’s worth remembering that it’s the plan rate that’s fixed and not your monthly payments - if you suddenly use more energy than normal, your bill cost will get higher.
EDF Energy fixed tariffs for business online
A fixed energy tariff for business online offers all the benefits of fixed tariffs for business, but with fully online account management. Signing up for this tariff means you can manage your account entirely online, and you are required to have a smart meter fitted. You’ll receive your bills, account information and updates electronically.
EDF Energy variable tariffs for business
A standard variable energy tariff (SVT), or plan, means the unit cost of energy can change at any time according to market conditions. For more information, check out our guide to how energy is bought and sold and how this affects prices.
If wholesale prices (the costs energy providers buy energy at, before selling it to you) go down, then the cost of the variable tariff may also go down, meaning you’ll pay less for your energy. But if wholesale prices go up, your SVT rates should also go up, so you’ll pay more for the energy you use.
Variable gas and electricity rates offer the freedom to switch business energy supplier at any time, with no exit fees and no need to give notice.
Compare EDF tariffs now and get the latest competitive rates.
What are EDF Energy's standing charges?
Your unit rate (how much you pay for every kWh of energy) and daily standing charges make up your EDF energy tariff prices. The standing charge is the daily charge that covers the cost of getting the electricity and gas supply to your business. You will be charged a standing charge cost each day, even if you do not use any energy on that day.
The price you pay for the standing charge and each unit of energy you use are different depending on where your business is located, how much energy you use, when you use it, and other factors. You can find details on your tariff’s name and other important details like exit fees, end date, unit rates and standing charges on the homepage of your EDF MyAccount or on a copy of your contract.
How to contact EDF Energy
There are a few ways to get in touch with EDF Energy if you’re a business customer, including:
Contact number
Micro and Small to Medium Businesses: Call 0330 912 9959 (Monday to Thursday, 8 am to 6 pm, Friday 8 am to 4 pm).
Large Businesses: Call 0845 366 3664 (Monday to Thursday 8 am to 4.30 pm; Friday 8 am to 4 pm)
Send enquiries to customer_correspondence@edfenergy.com or use live chat on the EDF Energy website.
Whatsapp & text
WhatsApp: Message EDF Energy on 07480 802942 (Mon–Fri, 8 am to 6 pm).
Text: Send “Hello” to 07480 802942 to start a conversation.
Postal address
EDF Energy, Freepost, 334 Outland Road, Plymouth, PL3 5TU
Social media
EDF Energy is on X Facebook, Instagram, YouTube, and LinkedIn
Where do EDF get their energy from? What’s their green policy?
The electricity EDF supplies to customers is sourced from its own UK power stations, the wholesale energy market and independent power generators. EDF is a supporter of independent renewable generators. The table below highlights its green policy and fuel mix*:
| EDF's fuel mix | Contribution to its carbon emissions | UK average (for comparison) | |
| Coal | 4.2% | 28.3% | 5.9% |
| Natural Gas | 21.0% | 59.3% | 33.3% |
| Nuclear | 54.8% | 0.0% | 16.2% |
| Renewables | 18.2% | 0.0% | 42.1% |
| Other | 1.8% | 12.4% | 2.5% |
| C02 emissions | 135 g/kWh | 154 g/kWh | |
| Radioactive waste g/kWh | 0.0038 g/ kWh | 0.0011 g/ kWh |
*Figures from EDF's fuel mix, April 2024 to March 2025
What is the EDF Energy cancellation policy?
As with all business energy contracts, there is no cooling-off period. This means that once you sign up for a commercial energy deal, you don’t have the option to cancel the contract. If you’re not still contracted to EDF Energy, you can give 30 days’ notice before leaving. If your contract has entered its last 60 days, you can view your renewal options or give notice to leave.
EDF Energy reviews
We only work with a trusted panel of energy suppliers who offer great service and supply alongside competitive rates.
Most people are happy with the level of customer service and energy meter installations offered by EDF Energy, but are unhappy with their smart meter provision.
You can see for yourself on the EDF Energy Trustpilot page.
Should you switch to EDF Energy?
EDF Energy is one of the largest suppliers of gas and electricity to UK businesses, and a trusted option on our panel of UK energy suppliers. It offers a range of tariffs to suit businesses of all sizes and in all industries.
When it comes to choosing the best energy supplier for your business, check out our how to switch energy supplier guide.
How can I get an EDF Energy quote?
To compare quotes, including EDF tariffs, click the "Start a quote" button on the right to answer a few questions about your business and energy usage. We’ll give you a call to discuss your options and support you with the switch.
Our tech-enabled team can also help you with all your other business essentials, including business insurance, and business loans. We also compare business phone and broadband, VoIP, and more.
EDF Energy FAQs
Below are some frequently asked questions from EDF Energy customers or potential EDF customers.
Which EDF Energy tariff am I on?
If you’re unsure about which tariff you are on as a customer, your tariff type can be found on your bill under the heading 'Electricity you have used'.
Which EDF tariff is best for my business?
How you use energy is unique to your business. The best contract for your business might not be the cheapest gas and electricity tariff. Choosing the best energy tariff depends on your usage, meter type and how you prefer to manage costs. Fixed tariffs offer price stability, while variable tariffs can move with the market. As a business energy customer, you may also be able to choose from time-of-use, pass-through, flex approach, and other types of tariffs. Find out more at our guide to switching business energy tariffs.
If you’re thinking about changing suppliers and looking to find the right deal for your business, let the tech-enabled experts at Bionic guide you.
How can I log into my EDF Energy business account?
Log in or create your online business account on EDF's MyAccount to view and pay your invoices, submit meter readings or even add another fuel.
Why does my EDF Energy bill sometimes show VAT at different rates?
VAT is charged at different rates depending on the type of business you run and the amount of energy you use. For most businesses, the VAT rate on electricity and gas is 20%, but some are eligible for a discounted rate of 5%. Your business energy supplier will automatically add the VAT to your bill, so you need to apply for the discount separately.
If you use 33 units or less of electricity or 145 kWh or less of gas per day, you will be charged the reduced rate of VAT. Businesses using more than these figures will be charged the standard rate of VAT. For more information, check out this Bionic guide to VAT.
What options are available for EDF Energy bill payment terms?
You must pay your bill by the bill due date, which can be found on the first page of your bill, unless you have agreed to pay monthly by Direct Debit.
It’s important to note that certain products require a monthly payment by Direct Debit, so be sure to check when you sign up.
What happens if I can’t pay my EDF Energy bill?
In the unfortunate event that you can’t pay your bill, EDF will typically go through the following steps:
If you do have a smart meter
- Add a £10 late payment charge to your bill
- Visit you at home to collect payment (£)
- Put a default on your credit report (£)
- Remotely switch your smart meter to Pay As You Go
- Take legal action to get a County Court Judgement against you (£)
(£) = EDF might charge you debt recovery costs at this step
If you don’t have a smart meter
The steps we take when you don't pay will depend on your circumstances. Here's what typically happens:
- Add a £10 late payment charge to your bill
- Visit you at home to collect payment (£)
- Put a default on your credit report (£)
- Apply for a warrant to force entry into your home to install a prepayment meter (£)
- Take legal action to get a County Court Judgement against you (£)
(£) = EDF might charge you debt recovery costs at this step
If you leave EDF without paying
- Employ a debt collection agency to collect your payment and add 20% to your debt to recover costs
- Put a default on your credit report
- Take legal action to get a County Court Judgement against you
Get help and manage your bills with EDF. Alternatively, read up on other help with your energy bills.
Compare business energy suppliers with Bionic
If you’re thinking about switching to get a better energy deal, let Bionic find you the best option for your business.
Instead of going directly to each energy supplier, Bionic can compare quotes from across our panel to make sure you’re getting the most competitive offer. This means you can easily switch to any of our suppliers simply by chatting with our tech-enabled experts. All we need is your postcode to start a quote online, and our experts will talk you through your personalised results.
