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We’re here to help!
Got a question? Browse our Help Centre for answers or contact us directly - we're here to support you in the best way we can.
Which product do you need help with?
About your business energy contract
What if my supply address is wrong?
When is my contract start date?
I thought my contract was going to start earlier or as soon as possible?
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Billing and meters
How can I submit a meter reading?
Why am I still getting bills from my old supplier?
When will my smart meter be installed?
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New energy quotes
Where can I get energy quotes?
Can I have an update on existing quotes?
When should I start looking for quotes?
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Digital Renewals
Has Bionic renewed my contract?
Can I opt out of the Digital Renewal service?
Who authorised my contract renewal?
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Supplier support
Where is my EDF bill or Welcome Pack?
What if I haven't received an activation link for my EDF account?
Is there an exit fee for leaving my business premises?
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