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Public liability insurance, also known as PL insurance, is a type of business insurance. It can help cover the cost of claims made against you by members of the public if someone gets hurt or their property is damaged because of your business. This insurance is especially important for businesses that interact with customers or work on third-party premises.
About £22 million is paid out every day in business insurance claims across the UK, according to the Association of British Insurers (ABI). A single claim could set you back tens of thousands of pounds for medical costs, loss of earnings, and more. That’s why public liability cover is seen as essential for most small businesses.
Many types of different business can take out public liability cover. While it's not a legal requirement, public liability insurance should be a strong consideration for any business that deals with the public. This includes shops, tradesmen, or even charities.
If any of the below applies to your business, you should consider cover:
If you work with customers, clients or the public regularly - this cover provides essential protection.
Coverage varies per provider and package. Always check your policy details to see what is covered in your policy. This type of cover is essential for protecting against:

Public liability insurance can provide financial protection against unexpected legal claims arising from accidents involving customers or the public that might come your way.
James Barwell – Insurance Director
If you run a small business, it's a good idea to have public liability insurance, especially if you interact with customers, or the public. While it’s not a legal requirement in the UK, it can protect against potentially costly unforeseen incidents.
In 2025, there were over 64,000 public liability cases registered with the CRU in the UK, up from the year before, showing that injury and sickness claims are a real risk for businesses large or small. And for a small high street business, an unexpected claim could wipe out months - or even years - of cash flow.
The cost of public liability insurance varies on several factors unique to your business.
Public liability costs vary depending on:
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Schedule a call with one of our insurance brokers to discuss the details to ensure they’re correct.
Get your quotes from our panel of trusted insurers and through any questions with our team.
You only need a few details to get started with getting a free business insurance quote online, so it’s best to have the following information ready to go:
Your business name and trade
Your policy start date
Your name and contact details to receive your quote options
You may be asked additional questions about business activities

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