We strive to offer the highest level of expertise and care at every stage of the service we offer. However, if something does go wrong and you want to make a complaint, we will be fully committed to fixing it as efficiently as possible.
Below you’ll find all the information you need about making a complaint, including how to contact us and what we promise to do next.
If your complaint relates to business insurance and we have not been able to resolve it, you may be able to seek help from the Financial Ombudsman Service:
Their website is www.financial-ombudsman.org.uk, and it provides more information about the service they provide and the various ways they can be contacted. We are not responsible for the content on their website.
We are not responsible for the content on their website.
It’s a good idea to keep any current bills, statements or other relevant documentation handy throughout the process.
You can reach the safe hands of our customer service team by:
Since 2007 Bionic (previously called Make It Cheaper) have helped over 200,000 businesses in Britain save up to £3,639 on their business energy, up to £1,335.47 on their insurance costs, and on average £352 on their telecoms bills
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