What's the latest coronavirus information for business owners?

by Les Roberts on November 26th 2020

UPDATED November 26, 2020 

What Tier is your region in?

The government has announced the amended tier system for England, to come into effect once  national lockdown two comes to an end on December 2. The more stringent system is based upon the following criteria:

  • Case rate in all age groups
  • Case rate in Over 60s
  • Rata at which cases are rising or falling
  • Positivity rate
  • Pressure on local hospitals

The government is keen for areas to move into Tier One as soon as possible - the system will be reviewed in two weeks and then at regular intervals after that - here's how the initial round of restrictions will look:

Who's in Tier One?

South East


South West

Isle of Wight. Isles of Scilly

Who's in Tier Two?

All 32 boroughs of London and the City of London

North West

Cumbria. Liverpool City Region. Warrington and Cheshire


York. North Yorkshire

West Midlands

Worcestershire. Herefordshire. Shropshire and Telford & Wrekin

East Midlands

Rutland. Northamptonshire

East of England

Suffolk. Hertfordshire. Cambridgeshire, including Peterborough. Norfolk. Essex, Thurrock and Southend on Sea. Bedfordshire and Milton Keynes

South East

East Sussex. West Sussex. Brighton and Hove. Surrey. Reading. Wokingham. Bracknell Forest. Windsor and Maidenhead. West Berkshire. Hampshire (except the Isle of Wight), Portsmouth and Southampton. Buckinghamshire. Oxfordshire

South West

South Somerset. Somerset West and Taunton. Mendip and Sedgemoor. Bath and North East Somerset. Dorset. Bournemouth. Christchurch. Poole. Gloucestershire. Wiltshire and Swindon. Devon

Who's in Tier Three?

North East 

Tees Valley Combined Authority - Hartlepool. Middlesbrough. Stockton-on-Tees. Redcar and Cleveland. Darlington

North East Combined Authority - Sunderland. South Tyneside. Gateshead. Newcastle upon Tyne. North Tyneside. County Durham. Northumberland

North West

Greater Manchester. Lancashire. Blackpool. Blackburn with Darwen

Yorkshire and The Humber 

The Humber. West Yorkshire. South Yorkshire

West Midlands

Birmingham and Black Country. Staffordshire and Stoke-on-Trent. Warwickshire, Coventry and Solihull

East Midlands

Derby and Derbyshire. Nottingham and Nottinghamshire. Leicester and Leicestershire. Lincolnshire

South East

Slough (remainder of Berkshire is tier 2: High alert). Kent and Medway

South West

Bristol. South Gloucestershire. North Somerset

What is the Covid Winter Plan?

Boris Johnson, the UK Prime Minister, has announced a 'Covid Winter Plan' for life after lockdown two. Here are the key points for the coming weeks:

  • Lockdown two is set to end in England on December 2, at which point the country will return to an amended 'three tier' system of lockdowns, based upon local infection rates.  Details of which areas will be in which tier are outlined above.
  • The tier system has been amended in the following ways:
    • Shops, gyms and hairdressers can reopen in all parts of the country as part of the strengthened three-tier system
    • Pubs and restaurants can re-open in Tier One. They can also open in Tier Two when serving substantial meals. The 10pm curfew extended until 11pm in Tiers One and Two
    • All pubs and restaurants will have to close in Tier Three areas
    • A limited number of fans allowed back in sports stadiums in Tiers One and  Two

There has also been an agreement between the England, Northern Ireland, Scotland and Wales regarding UK-wide restrictions during the Christmas period. During the five day period between December 23 and December 27, the following relaxations of the restrictions will take place:

  • Up to three households will be able to meet up and form a ‘Christmas bubble’
  • People can mix in homes, places of worship and outdoor spaces, and travel restrictions will also be eased
  • Visits to pubs or restaurants in 'Christmas bubbles' are not permitted

What are the 'three-tier' lockdown rules?

When this latest lockdown ends, the country will revert back to the ‘three-tier’ approach, which means that each area of England will fall into one of three following three categories:

  1. Tier One – medium risk
  2. Tier Two – high risk
  3. Tier Three – very high risk

What is Tier One lockdown?

If your region is placed in Tier One lockdown, the following restrictions will apply:

  • The ‘rule of six’ – No meetings for groups of more than six people - indoors or outdoors - unless you’re in a larger household or a support bubble
  • 11pm curfews – Pubs, bars and restaurants in a Tier One area must be closed and have everyone out by 11pm (this is not an 11pm last orders)

What is Tier Two lockdown?

If your area is placed in Tier Two lockdown, the following rules apply:

  • All Tier One rules – You must stick to the ‘rule of six’ and 11pm curfews
  • Not all pubs can open - Only pubs serving 'substantial meals' can open in Tier Two
  • No meeting with people you don’t live with – You can't meet indoors to socialise with people you don’t live with, whether in private homes, pubs or restaurants

It’s worth noting that you can carry on meeting people in your support bubble as before and informal childcare may also be provided for under 14s. And you can still meet friends and family outdoors, but in groups of no more than six people.

What is Tier Three Lockdown?

If your area is placed in Tier Three lockdown, the following rules must be observed:

  • All Tier One and Tier Two restrictions – You must stick to the ‘rule of six’ – both indoors and outdoors
  • No pubs can open - All pubs, restaurants, hotels and hospitality venues must remain closed, but can serve takeaway food
  • No indoor socialising – You cannot meet indoors with anyone who isn’t part of your support bubble, nor can you meet in certain outdoor locations. It’s also forbidden to meet in private gardens or pub gardens, but can meet in parks, beaches, countryside or forests, as long as you are not in a group of more than six
  • No travelling outside of your region – You must not travel outside of a Tier Three lockdown area other than for work, education, youth services or caring work

What financial support is available for business owners affected by lockdown?

After winding down the Coronavirus Job Retention Scheme (furlough) throughout the autumn, before finally calling time on it on October 31, the government has extended the scheme to run until the end of March and cover this latest lockdown. 

Employees can furloughed whether they're full-time, part-time, agency, flexible or on zero-hour contracts, but to qualify they must have been on your company payroll either on or before October 30.

Any eligible employees you then place on furlough will get 80% of their pay from the government, up to a maximum of £2,500 a month. Employers need only pay National Insurance and pension contributions, but this will be reviewed in January when a decision will be made on whether you'll need to contribute a greater proportion of their wages.

This extension means the Job Retention Bonus - a £1,000 payment to businesses for each employee they keep on their payroll until the end of January - will now be shelved, but may be reintroduced at a later date. 

This extension of the furlough scheme has also rendered the Job Support Scheme redundant, at least until the end of March.

The government is also offering the following financial support to business owners:

  • Up to £3,000 per month under the Local Restrictions Support Grant if you’re forced to close your premises.
  • The Kickstart scheme offers £1,500 to set up support and training for a six-month work placement for youngsters aged between 16 and 24 who are on Universal Credit.
  • Claim up to £2,000 as an incentive payment if you hire an apprentice that starts with you between August 1, 2020 and January 31, 2021. 
  • An extension of the Bounce Back Loans scheme. The deadline for applications has been extended to January 31, 2021, while firms can top-up existing Bounce Back Loans additional finance is needed.
  • The Future Fund has also been extended until January 31, 2021.
  • The application for both the CBILS and CLBILS loan schemes have also been extended until January 31, 2021.

Speak to our partners at Think Business Loans for a risk-free CBILS eligibility check or go to our business finance page to check out alternative funding options.

What if you’ve made employees redundant following the end of furlough?

If you had to make staff redundant in preparation for the furlough scheme ending on October 31, or an employee left to take up a new role elsewhere that has since fallen through, you can re-hire them and place them on furlough. To qualify under this extension of the Coronavirus Job Retention Scheme, any affected employees must have been on your payroll by September 23, 2020.

What financial support is available for the self-employed affected by lockdown 2?

If you’re self-employed, the government is offering financial assistance by extending Self-Employment Income Support Scheme (SEISS). The value of the next three-month grant will be raised from 40% to 55% of average trading profits. 

The latest (SEISS) grant will cover the period from November to January, and its value in November will be increased from 40% to 80% of profits, up to £7,500. This means it'll be worth 55% of profits over the three month period, up to a maximum of £5,160.

Applications open on November 30, 2020. This has been brought forward from December 14 to help get payments out sooner. More detailed information can be found on the government website.

How Bionic can help your business through lockdown 2

We realise there’s no one-size-fits-all solution to help every business through lockdown, but there are a number of ways Bionic can help ease the financial burden.

Help if you can’t pay your business energy bills

If you’re struggling to pay your business energy bills because of the pandemic, you need to speak to your supplier to see if they can pause or reduce your repayments. Disconnection is always a last resort, so you should get in touch with your supplier as soon as possible.

Alternatively, you can give the team at Bionic a call on 0800 078 3506, and we'll help you work out the best way to arrange a repayment plan with your supplier. For more information, check out our guide to business energy and coronavirus lockdown.

It’s also worth considering switching to a better deal, which can help lower your bills if you’re not currently on the best-priced plan. For more information, go to our business energy page.

Help with your business insurance

If you’ve temporarily moved out of your business premises or if you’ve adjusted the way you operate to keep trading through lockdown, you’ll need to let your insurer know of your change in circumstances.  For more information, check out our guide to unoccupancy and business insurance.

Help if employees are working from home

If you have employees who are working from home, they can claim tax relief on their work from home expenses. This means they can claim either of the following:

  • £6 a week from 6 April 2020 (for previous tax years the rate is £4 a week). There’s no need to keep evidence of extra costs.
  • The exact amount of extra costs you’ve incurred above the weekly amount. In this instance, employees will need evidence such as receipts, bills or contracts.

The amount of tax relief they can claim will be based on the rate at which they pay tax. Basic rate (20%) tax payers, for instance, who claim tax relief on £6 a week will get £1.20 per week in tax relief (20% of £6).

For more information, go to the government guide to claiming tax relief for job expenses.

It might also help to replace your business landlines with a VoIP phone system, which is a phone system that allows you to make calls via an internet connection. 

Switching to VoIP can give your business greater flexibility, help it work more efficiently and save money. For more information, check out our guide business VoIP phone systems

How are business owners reacting to lockdown 2?

If you need some inspiring ways to keep your business running through lockdown, here are some of the ways in which Bionic businesses are adjusting to life.

  • HART, a quirky family-run restaurant in the countryside town of Leamington is operating a takeaway service that will run for 14-hours-a-day, seven-days-a-week.
  • Hargreaves of Buxton, a 154-year-old homeware store and tea room in Derbyshire will spend the next four weeks as an online retail store and is offering free local delivery. It also offered late night shopping in the two nights leading up to the November 5 lockdown.

If you’d like to see more tips from like-minded business owners, or you want to share your own lockdown experiences, join our Bionic Business Network.

What is national lockdown two?

The ‘tiered lockdown’ approach has been shelved in favour of a new national lockdown across England. 

The new lockdown rules came into force at one minute past midnight on Thursday, November 5 and will be in place until at least Wednesday, December 2. 

What are the lockdown two rules for England?

Here are the rules that everyone in England will need to follow for at least the next four weeks:

  • Pubs and restaurants will be closed, but takeaways will be permitted.
  • Non-essential shops, entertainment and leisure venues will be closed, including gyms.
  • Households must not mix indoors or in private gardens, unless in a support bubble.

The restrictions aren’t as strict as during the first lockdown, which means you’ll still be able to do the following.

  • You can travel for education and work. Schools, colleges and universities will remain open, as will workplaces if people can’t work from home, including construction and manufacturing. You can also  travel for all medical reasons, appointments, to shop for food and essentials, and to provide care for vulnerable people, or as a volunteer.
  • Outdoor recreation is permitted, and you can meet one person from outside your household. Children can also move between homes if parents are separated.
  • Hotels will still be open for people who have to travel for work plus a number of other limited reasons.

More detailed information on the new lockdown rules can be found on the guidance pages of the government’s official website.

Although the restrictions are set to be lifted on December 2, they could be extended if the infection rate hasn’t been sufficiently reduced. When this second national lockdown ends, England will return to tiered lockdowns (see below). 

What are the lockdown rules for Scotland?

Scotland has introduced a five-tier lockdown system, with each region moving into one of the following five levels:

  • Level zero – Life is as close to pre-Covid as is practicably possible.
  • Level one – Six people from two households can meet indoors and up to six people from two households can meet outdoors or at a pub or restaurant. Hospitality venues have a 10:30pm curfew.
  • Level two – Gatherings between households inside people’s homes is not permitted, but up to six people from two households can meet outdoors or at a Covid-secure pub or restaurant. Most hospitality venues can open. Alcohol can be served indoors with a meal until 8pm and outdoors until 10:30pm.
  • Level three – Gatherings between households inside people’s homes is not permitted. Pubs and restaurants can open until 6pm but can’t serve alcohol. Leisure and entertainment venues are closed and non-essential travel in or out of a Level three zone isn’t permitted.
  • Level four – Restrictions similar to full lockdown.

What are the lockdown rules for Wales?

Wales is in national lockdown until November 9, with the following restrictions in place:

  • Stay at home where possible and no mixing of households.
  • School pupils above Year 8 to have online learning only.
  • Pubs, restaurants, non-essential shops, leisure services and recycling centres  are closed.
  • Places of worship are closed for normal services, but funerals and weddings are permitted.
  • Single parents or adults who live alone can join a support bubble with one other household anywhere in Wales.

What is the Job Support Scheme?

The Coronavirus Job Retention Scheme (furlough) was due to an end on October 31 and be replaced by the Job Support Scheme, which was then due to run for six months from November. The scheme has been placed on hold due to the extension to the furlough scheme, but it may still come into effect when the current furlough scheme ends next year.

The three key points of the Job Support Scheme are:

  1. Support viable jobs – Employees must work a third of their normal hours, and the employer must pay the normal wages for working those hours. The government will match employer contributions by paying a third of those employees' wages. This means employees will be paid at least two-thirds of their monthly wages, even if they're only able to work for one-third of their contracted hours.
  2. It will target support at firms who need it the most. All SMEs are eligible, but larger businesses can only apply when their turnover has fallen as a result of the crisis
  3. It is open to employers across UK, even if they’ve not previously used furlough scheme.

The government's Self-Employed Income Support Scheme will also be extended with similar conditions to the Jobs Support Scheme.

Businesses who utilise the Job Support Scheme will still be able to claim the Job Retention Bonus, which gives employers a £1,000 bonus for bringing workers back from furlough and keeping them in employment until the end of January 2021.

BBL and CBILS to be extended

The chancellor has announced that the second major challenge his helping businesses with cash flow. He claimed that "Businesses need every extra pound to protect jobs and not repay loans and tax deferrals" and has put in place the following four steps to help make that happen:

  1. Bounce Back Loans have given over one million small businesses a £38 billion boost to survive the pandemic. To give them more time and greater flexibility to repay those loans, government in introducing ‘Pay-as-you-Grow’. This scheme means that BBL and CBILS loans can now be extended from six to ten years – halving the average monthly repayment. Businesses that are struggling can make interest-only payments. Anyone in real trouble can apply to extend payments for up to six months. Business credit rating won't be affected as a result of taking up 'Pay-as-you-Grow'.
  2. More than 60,000 businesses have taken out a CBILS loan, and the government has announced a change to the terms of CBILS so that the government guarantee is extended for up to 10 years. This is make it easier for lenders to give more people more time to repay. The deadlines for applications for all loan schemes, including BBL and CBILS , have been extended from September 30 until November 30. The government is also working on a new ‘Successor Loan Guarantee’ programme, which is set to begin in January.
  3. To give businesses more time and flexibility on deferred tax bill - which has seen more than 500,000 business defer more than £30 billion on VAT this year - payments will no longer be due in March, but can instead be spread over 11 smaller repayments, with no extra interest. Self-assessment income tax payers can extend outstanding tax bill over 12 months from January.
  4. The hospitality and tourism industry see VAT remain at 5% until March 31, 2021. This will help to support more than 150,000 businesses and protect 2.4 million job throughout winter.

The chancellor concluded his announcement by saying: "Today’s measures mark an evolution in approach, lives can no longer be put on hold."

When does government coronavirus support end?

Government support for the coronavirus crisis is coming to an end. You need to make sure your business and employees are ready for the end of the furlough scheme and don't miss the application deadlines for financial support including CBILS and Bounce Back Loans. These deadlines have now been extended - all the information you need is in our blog: Is your business ready for the end of the government’s coronavirus support schemes?

What is the'rule of six'?

Put simply, social gatherings with people from other households will be limited to a maximum of six people from Monday, September 14. 

This 'rule of six' apply indoors and outdoors, including in private homes and has been put in place to simplify and clarify the rules on social gatherings, so they are easier to understand and easier for the police to enforce. 

There will be a limited number of exemptions, whereby certain venues will still be host larger numbers in total but groups of up to six must not mix or form larger groups. This includes COVID-19 Secure venues, such as:

  • Places of worship
  • Restaurants
  • Hospitality venues

 This rule will not apply to individual households or support bubbles of more than six who will still be able to gather together. Education and work settings are unaffected, and organised team sports will still be able to proceed, as will weddings and funerals up to a maximum of 30 people. These limits will be enforceable in law as of Monday, September 14.

Test and trace to become mandatory

From September 18, businesses will have a clear duty to support NHS Test and Trace, meaning it will be mandatory for certain businesses to have a system to collect NHS Test and Trace data, and keep this for 21 days. Core COVID-19 Secure requirements will be mandated for hospitality businesses, and breaches will be enforced. The government has also published simplified COVID-19 Secure guidance, available here.

Opening hours could be restricted

The government will restrict the opening hours of premises, initially in local lockdown areas, with the option of national action in the future. This has been introduced in Bolton, following a steep rise in cases, and will seek to restrict activities that may lead to a spread in the virus.

These measures apply to England – but there may be different rules if you live in an area under local lockdown and you should check those rules here. If you are in Wales, Scotland and Northern Ireland, different rules may apply.

What does 'Hands. Face. Space.' mean?

'Hands. Face. Space’ is the government's latest public information campaign to tackle the spread of coronavirus. As with much of its recent output, the advice has been paired back to a simple three-word slogan. 

  • HANDS – Wash your hands regularly and for 20 seconds.
  • FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
  • SPACE – Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place.

The aim of this latest campaign is to stress that everyone must continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak. 

If you are showing any Covid-19 symptoms - a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste – you should get yourself tested. Don’t book a test if you do not have any symptoms or if you have not been asked to get a test.

What help is available for small businesses during the coronavirus crisis?

The coronavirus lockdown is affecting businesses of all sizes in all industries, right across the UK. 

If your business has been closed during lockdown, or if you've had to change the way you do things, now is a good time to start thinking about life after lockdown, especially as restrictions are gradually being lifted. The Bionic business blueprint for getting out of lockdown offers useful guidance on everything from reintegrating employees into the workplace to keeping that delivery service or online store running.

Even though lockdown restrictions look like they're being relaxed in certain circumstances, many businesses still aren't able to open or operate at full capacity. 

If you're an employer who is unsure whether you can keep your business running or an employee with no idea of how long you'll have a job left to go to, the government is putting a range of measures are in place to help bring a bit of certainty to what is a fast-changing situation that is still full of unknowns.

In this blog we’ll take a look at how your business could be affected by the COVID-19 outbreak, and we’ll update it as and when more information becomes available. 

If you're worried about paying your business energy bills or concerned that your home energy supply might be cut off if being at home all day sees your bills spiral out of control, check out our guide to business energy help for coronavirus lockdown.

Join our online chat group to discuss announcements, air concerns, share advice, ideas and much-needed support with other business owners like you, and follow us on Twitter for real-time updates.

Coronavirus FAQ - How will coronavirus affect your business?

We are currently getting a high volume of calls from customers who have bought business insurance policies via Bionic (or Make It Cheaper, our old name) and have questions about Coronavirus.

Some businesses will still be able to function if offices close and staff work from home, but what about those that rely on staff being on-site or rely on customers coming through the door? 

Will pubs and restaurants just have to put up with it? Are hairdressers just expected to take the hit? And will business insurance cover the cost of any closures? 

Let’s take a look at some coronavirus FAQs and ways to help keep your business ticking over.

White-haired woman wearing green top and white apron looking concerned on smartphone call.

Business insurance FAQs - will business interruption insurance cover coronavirus COVID-19? 

Health implications aside, business owners are understandably worried about the potential loss of income or profit they may face if their business is forced to close, or if the coronavirus pandemic means their flow of customers dries up.  

Some business owners will also have concerns about stock arriving from suppliers, particularly those that may operate in other parts of the world, including Europe, which is now considered to be the ‘epicentre’ of the global coronavirus pandemic, according to Dr Tedros Adhanom, the head of the World Health Organization.

The government has said that if your business insurance includes both pandemics and government-ordered closure then should be covered, as the government and insurance industry confirmed on March 17 that advice to avoid pubs, theatres etc is sufficient to make a claim.

It's important you check the terms and conditions of your cover though, as insurance policies differ significantly and standard business interruption insurance policies are dependent on damage to property and often exclude pandemics.

For a more detailed look at the coronavirus lockdown and business insurance, see our guide 'Everything you need to know about business insurance and coronavirus'.

Some business insurance policies will protect against these scenarios, but others won’t - the Association of British Insurers recently published information that if cover does exist, it will typically not be a standard inclusion.  So here’s how to determine if you have cover in place to protect against the risks the coronavirus outbreak poses to your business.

How to determine if your business insurance covers you for Coronavirus

Step 1 – Figure out if you bought Business Interruption Cover or not

Business insurance policies are broken into sections covering different types of events, which means you might have a section for damage to your property and another for injury to customers.

If you are covered at all, then the Business Interruption section of your policy will be the relevant one for coronavirus (note we are focusing on general cover for the business itself - some businesses will have other types of more specialist cover with its own sections and terms, such as Group Personal Accident or Health Insurance for your employees).

You can find this section by looking at your policy schedule to see if the Business Interruption section is included, then follow this into your policy wording to see what it covered and if there are any extensions applicable or restrictions to this cover. 

Step 2 – Read the policy wording to see if you have cover against coronavirus COVID-19

Typically, business interruption cover can protect against virus outbreaks and diseases like coronavirus, but insurers tend to cover against known diseases rather than new viruses or diseases like COVID-19.

To find out if you’re covered, you need to:

  • Look for a list of specific diseases that are covered. Generally the insurers list of covered diseases will include: Acute Encephalitis, Acute Poliomyelitis, Anthrax, Chickenpox, Cholera, Diphtheria, Dysentery, Legionellosis, Legionnaires Disease, Leprosy, Leptospirosis, Malaria, Measles, Meningococcal Infection, Mumps, Ophthalmia Neonatorum, Paratyphoid Fever, Bubonic Plague, Rabies, Rubella, Scarlet Fever, Smallpox, Tetanus, Tuberculosis, Typhoid Fever, Viral Hepatitis, Whooping Cough or Yellow Fever.
  • Look through this section for any applicable cover relating to ‘Notifiable Disease’ (without a specified list) or contagious and/or infectious disease. You may find this under the ‘Extensions’ section of your policy wording.
  • Coronavirus COVID-19 has been labelled by the government as a ‘Notifiable Disease’, which means if your policy covers these diseases (without a specified list), you may have some cover in specific scenarios.

Step 3 – Read the wording to determine how broad your cover is and in what scenarios it applies

Even where coronavirus can be covered (as a Notifiable Disease, for example) your Business Interruption section won’t cover you simply because the virus exists, and certain events will need to happen before your insurance kicks in, such as:

  • Your business being closed by the government or a local authority.
  • The Notifiable Disease is present at your premises or within a specified distance of your premises (refer to your individual policy wording for the specifics to your policy).

Insurance policies, and particularly the Business Interruption section, will be in place to potentially provide cover for loss of income or profit (depending on your policy) should your business be closed.

Proper hand hygiene is the best way to cut the risk of infection, so always wash your hands using hot water and liquid soap for 20 seconds or a 60% alcohol hand sanitiser.

If you’ve suffered a reduction in customers due to coronavirus or COVID-19, it’s unlikely there will be cover in place for this. Similarly, if there is a delay with suppliers or stock, it’s unlikely that cover will be in place to recover these costs or any money lost as a result of the delays or cancellations.  

It’s also worth considering that the ‘normal’ risks involved in running a business, such as accidents, and thefts, could also increase as a result of the coronavirus outbreak, particularly if your business is operating with fewer staff, or if police forces are stretched and crime rates increase. 

It’s worth making sure your business insurance is up to date and covers you against these ‘everyday’ risks.

 Will our business insurance refund extra statutory sick pay due to an employee because of a suspected coronavirus infection?

Businesses with fewer than 250 employees whose staff take time off due to coronavirus will be able to claim back the cost of providing statutory sick pay from the government. 

If you have taken out extra insurance to cover sick pay for employees, this should cover you for any staff who have taken time off sick or self-isolated due to coronavirus. 

Whether or not you’re covered will all depend upon the terms of your insurance, and if you’ve not taken out extra cover for sick pay, it’s unlikely this will be included as part of your policy. 

If you’re unsure, check the wording on your policy documents or speak to your insurer or broker. Bionic insurance customers can call us on 0800 158 5263.

What evidence will we need to make a business interruption insurance claim?

When making a claim for business interruption, you usually need to provide evidence of the problem that has caused your business to close and an estimated loss of earnings, including any documents to prove your earnings. 

If a business is forced to close due to an employee testing positive for COVID -19, we anticipate insurers will also request medical documentation so make sure you hold on to any of these.

What if you’re not covered by your current business insurance policy?

Some customers are asking if they can switch to an insurer who does cover coronavirus or COVID-19, but it’s not entirely clear whether this would actually be worthwhile.  

Even if the policy wording covers coronavirus, you may still be unable to claim if you buy it now, since the virus is already present and is no longer an ‘unforeseeable event’, for which insurance is designed.

We’re already seeing travel insurers pull back cover for coronavirus COVID-19, and we have had one business insurer contact us to say they are removing coronavirus COVID-19 cover for all new policies.  

And we’ve also noticed that some insurers are covering businesses under their business interruption extension if there is an outbreak within 25-mile radius of their premises which then causes a loss to their earnings.

We are working closely with all our insurers to provide the most up to date responses to your queries.

If you’re still unsure whether or not you’re covered, get in touch with your insurance company or broker to discuss your options. 

For more information, check out our guide to coronavirus and buisness insurance.

Mechanic in blue overalls making notes while looking a engine.

What government help is available and how can you access it?

As part of its budget announcement, the government announced a number of welcome measures to help small businesses cope with coronavirus, including support for those that need to pay statutory sick pay and changes to the benefits system to help employees on zero-hour contracts.

Although not part of the government's coronavirus resuce package, employers can now pay up to £6 a week (£26 a month) to cover additional costs for employees who work from home. For previous tax years the rate is £4 a week (£18 a month). For more information, go to https://www.gov.uk/tax-relief-for-employees/working-at-home

To find out more detailed information on government-backed loans and funding, check out our blog on the financial support available for businesses affected by coronavirus and our guide 'Help with business finance during the coronavirus pandemic UK lockdown'.

What government help is available for businesses coming out of lockdown?

The government has announced the following package of measures to help businesses adjust to life after lockdown:

  • Jobs Retention Bonus - All businesses who bring back employees from furlough will be eligible for a bonus of £1,000 per employee.
  • Temporary VAT cut - Any businesses in the hospitality and tourism sector will pay a reduced VAT rate - down from 20% to 5%.
  • "Eat Out to Help Out" scheme  - During August, people will get a discount eating at cafes, restaurants and pubs. This will be funded by the government to encourage people to eat out.
  • Help to get young people into work - A "kickstart scheme" to get unemployed 16 to 24-year-old into work and new payments for businesses hiring apprentices.

As more information becomes available, we'll update this page with details of which businesses are eligible and how to apply.

Government grants

Following on from the £330 billion of support announced in the budget to help businesses and individuals, the government has announced £330 billion worth of guaranteed loans, which means businesses can access funds on ‘favourable terms’.

 For SMEs, this means an extension of the Business Interruption Loan facility to allow businesses to borrow up to £5 million with no interest payments due for the first 12 months. This is an increase on the £1.2 million figure announced in the budget, and the scheme will be up and running by the start of next week.

 Plans have also been announced to support businesses in the hospitality, leisure and retail industries that might be suffering from cash flow problems. 

 The business rates holiday will be extended to all businesses in these sectors, regardless of size and turnover, which means they’ll pay no rates for 12 months.

 All businesses will be eligible for a cash grant of £10,000, and those with a rateable value less than £51,000 will have access to a cash grant of up to £25,000.

Businesses that pay little or no business rates because of Small Business Rate Relief (SBBR) or Rural Rate Relief may be able to claim a one-off grant to help meet their business costs through this crisis. 

If your business is eligible for SBRR or rural rate relief, you will be contacted by your local authority – you do not need to apply.

Funding for the scheme was provided to local authorities by the government in early April. 

To find out if you’re eligible for a grant, you an find your local authority at the GOV.UK website.

Do you have to pay back the small business grant coronavirus?

No, government grants for coronavirus don't have to be paid back. But if you take on a government-backed loan, such as CBILS or a Bounce Back Loan, you are liable to pay back the loan in full, including interest.

Can I still claim a grant if i'm self-employed and getting less work during the coronavirus disease pandemic?

Yes, if you're eligible for a government coronavirus grant, you'll still be able to claim it if you're getting less work as a result of the pandemic. The grants have been introduced to help businesses who are struggling to trade during the pandemic.

Business loans

The Coronavirus Business Interruption Loan Scheme means that the government will encourage finance providers to continue lending to small businesses throughout the coronavirus crisis. 

The funds are accessible via loans and other types of financial support though nearly 40 business lenders. Find out more about which lenders are part of the scheme along with the type of support each can offer by visiting the British Business Bank website

But, in short, the government has announced the following measures to help small businesses:

Government measures to help businesses through the coronavirus crisis 
Bounce back Loans of up to £50,000 for small businesses 
Statutory sick pay relief package for SMEs
12-month business rates holiday for all retail, hospitality and leisure businesses in England 
£10,000 grants for all businesses that are eligible for small business rate relief or rural rate relief 
£25,000 grants for businesses in retail, hospitality and leisure that have a rateable value between £15,000 and £51,000 
Loans of up to £5 million for SMEs through the British Business Bank as part of the Coronavirus Business Interruption Loan Scheme 
A new lending facility from the Bank of England to support cash flows for larger businesses  
Help with tax through the HMRC Time To Pay Scheme  
VAT deferrals. No business will pay VAT from now until end of June. Suspended for the next quarter. 
Coronavirus Job Retention Scheme - Grants covering up to 80% of the salary of workers kept on by companies  
Self-Employed Income Support Scheme - Grants covering up to 80% of a self-employed person's average income over the last three years (including freelancers and sole traders) 
Changes to insolvency laws and the ‘wrongful trading’ rules  
Covid-19 Corporate Financing Facility (CCFF) - Bank of England will buy short-term debt from larger companies. 

If you think a loan could be the right solution to help keep your business ticking over throughout the crisis, you need to be aware that the market for business finance is moving fast - some lenders are asking for security, while others are pulling out of the small business market completely.

But if you can find the right type of loan and provider for your needs, now could be a good time to sort your financing options. Talk to Bionic’s business finance team Think Business Loans on 0203 880 9880 to find out how to apply.

"New businesses may not have had chance to build reserves. We all recognise you don’t start a business without reserves but it doesn’t always happen."

The government has also announced the 'bounce back' loan scheme to give small business owners access to credit. Loans are available up to 25% of a businesses annual turnover and up to a maximum of £50,000.

Crucially, it appears that there will be no viability check and the government has agreed to take on 100% of the default risk, which means there is no risk to the provider and arguably the biggest barrier to lending has been removed.

For more information, check out our coronavirus business finance guide.

Help with tax and VAT

If your business is having trouble paying any tax it owes because of coronavirus, call HMRC's new dedicated COVID-19 helpline on 0800 0159 559 to talk about Time to Pay support.

If you are self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021. 

The government has also announced a VAT deferral scheme, which means no business will pay VAT between March 20, 2020 and June 30, 2020. Suspended for the next quarter.

Business rates holiday

The government has introduces a business rates holiday for retail, hospitality and leisure businesses in England for the 2020 to 2021 tax year.

If your business paid discounted rates in the 2019 to 2020 tax year, you will be re-billed by your local authority as soon as possible.

Reclaiming sick pay

There will be new legislation to allow small businesses to reclaim two weeks’ worth of Statutory Sick Pay (SSP) to cover the costs of any absences due to COVID-19. 

This refund is based on business size and will only be available to any businesses that employed fewer than 250 people on February 28, 2020.

Make sure you keep a record of staff absences due to coronavirus COVID-19, remembering that your employees don’t need to provide you with a note from their GP.

It's currently unclear how these refunds will be issued, but the government has said: "the government will work with employers over the coming months to set up the repayment mechanism for employers as soon as possible".

Help with salaries

The government has announced that it will pay grants covering up to 80% of the salary of workers kept on by companies, up to a total of £2,500 per month, just above the median income.

Known as the Coronavirus Job Retention Scheme, employers who can't cover staff wages due to COVID-19 may be able to access support to continue paying part wages for staff. 

Initially planned to run until June, the scheme has been extended until the end of October and you can apply here. Before you apply, have the following information to hand:

  1. Check which employees you can put on furlough
  2. Calculate 80% of your employees’ wages.
  3. Claim for your employees’ wages.
  4. Report a payment in PAYE Real Time Information.

To be eligible, you'll need classify your staff as furloughed workers, which means employees are kept on the payroll, rather than being laid off, and they must not do any work for you during this time - this is really important as it will allow you to claim a grant of up to 80% of your wage for all employment costs, up to a cap of £2,500 per month.

You can make up the shortfall between this payment and your employees' salaries, but you don't have to.

If you're the director of a business and you pay yourself a salary through PAYE, you'll also be able to claim this benefit, so long as you classify yourself as a furloughed worker and don't do any work while claiming this benefit.

If any employees have essentially taken a pay cut through being furloughed should check if they're eligible for support through Universal Credit and housing allowance.

Will I need to provide sick pay if employees self-isolate?

Yes, employers will have to provide sick pay to employees who self-isolate, and the workplace's usual sick leave and pay entitlements apply if someone has coronavirus. 

Employees should let employers know as soon as possible if they're not able to go to work, but no longer have to provide a sick note if they're off work due to coronavirus. Instead, the government and NHS say staff will be able to use the 111 call service to get a notification that can be used as evidence of being unfit to work.

The government has also changed the rules on statutory sick pay, meaning it is now payable from day one of self-isolation instead of day four. But this change is a temporary measure to respond to the outbreak and will lapse when it’s no longer required. 

There’s more information on the GOV.UK website.

Help with cash flow and insolvency

Changes to insolvency laws mean that businesses will have more leeway to continue trading even though cash flow is limited and the business is technically in financial difficulty.

The ‘wrongful trading’ rules mean it’s a criminal offence for a company director to keep trading if they know their business won’t be able to repay debts. 

This means that borrowing additional funds offered by the government would have placed a director at risk of personal liability, even borrowing via the Coronavirus Business Interruption Loan Scheme, which has been brought in to help keep businesses running through the crisis.

But emergency amendments to UK bankruptcy rules mean this will no longer apply, and will work in tandem with the Coronavirus Job Retention Scheme and Self-Employed Income Support Scheme, to help make sure financially stable companies don’t go under. 

What help is available for sole traders and the self-employed affected by coronavirus?

The government has announced that it will be launching the Self-Employed Income Support Scheme, to pay self-employed business owners, including freelancers and sole traders, who don’t qualify for the Coronavirus Job Retention Scheme, which pays up to 80% of employees’ wages.

The scheme will pay self-employed people who have been adversely affected by the coronavirus, a taxable grant worth 80% of their average income over the last three years, up to £2,500 per month, for at least three months.

The scheme will be open to business owners with an income of £50,000 or less, who make most of their income from self-employment, and will be based upon your previous three years’ tax returns to confirm income. If you only have one years’ worth of tax returns, this will be used to work out your income.

It was initially thought that business owners who pay themselves via dividends would be eligible to apply, it seems this is no longer the case, as dividends aren't regarded as income.

Speaking on BBC 5Live, Caroline Johnson, Conservative MP for Sleaford and North Hykeham, said: "Dividends aren't income, they're a return on an investment. That's why they're not included as income. You pay yourself through PAYE as an employee of the company, and the only reason to pay yourself income as a dividend would be to reduce the tax liability you had on the money that your business had earned. But it isn't income and it isn't taxed as income."

Another issue with the scheme is that you won't be eligible if you started your business after April 5, 2019, as you won't have yet filed a tax return for HMRC to base your payments on. The advice seems to be look into Universal Credit and housing allowance as soon as possible.

It's also possible that you won't qualify if your income is a mixture of part-time income and self employment, and you'll not be eligible if anyone in your household earns more than £50,000. If, on the other hand, everyone in your household earns £49,000, you will all get full support.

If your application is successful, another issue is that the money won’t be available until the start of June. Again, the advice seems to be apply for Universal Credit and housing allowance as soon as possible.

The welfare system has been adjusted so that self-employed people can now access Universal Credit in full. For instance, a self-employed person with a non-working partner and two children, living in the social rented sector, can receive welfare support of around £1,800 per month.

If you have a new continuous cough or high temperature, you should stay at home for 7 days and check NHS 111 online for advice.

There's still no concrete measures to help you if you're on a zero hours contract or one of the the millions of ‘gig economy’ workers across the UK. Currently, the only assistance available is through a £500m boost to the benefits system, including a temporary halt to the minimum floor in universal credit and quicker payments for employment and support allowance (ESA) claimants.

If you're in this position, you should look into what benefits are available and apply for them as soon as possible.

We’ll keep the blog updated with more information as soon as it becomes available.

What help is available for large businesses?

The government's Covid-19 Corporate Financing Facility (CCFF) means  the Bank of England will buy short-term debt from larger companies, to help support them with cash flow and short term funding.

The scheme will be available for financially strong companies affected by the coronavirus crisis, and will run for at least 12 months.

How do i prove my business has been affected by coronavirus?

In order to prove your business has been adversely affected by coronavirus, you should keep records of the following: 

  • Business accounts showing a reduction in turnover
  • Dates your business had to close due to lockdown restrictions
  • Dates you or your staff were unable to work due to Coronavirus symptoms, shielding or caring responsibilities due to school closures

If you need to provide reasons why your business has been adversely affected by coronavirus, you should consider the following:

  • You or your staff were unable to work because you or they were shielding, self-isolating, on sick leave because of coronavirus or had caring responsibilities because of coronavirus.
  • You had to scale down or temporarily stop trading because your supply chain has been interrupted, you had fewer or no customers or clients or your staff were unable to come in to work.

Useful links for government-backed finance and grants

Barber in flat cap and waistcoat shaves customer's head in front of big mirror on brick wall.

Ideas to help keep your business running during the coronavirus crisis

If you run a salon, shop or any business that requires feet through the door and staff on hand, it can be difficult to know what to do for the best - the government is telling people to avoid people, pubs and the office, but can you afford to shut up shop?

The situation is ever-changing and we’ll update this blog as soon as things change, but as things stand any crowded venues and close contact with other people is to be avoided where  possible, as should non-essential travel.

It is now believed that wearing facemasks can help stop the spread of infection and if you’re working closely with other people - in a salon, for instance - they should definitely worn by both yourself and your clients.

If you are keeping your business running, make sure you follow the NHS advice outlined here, and make sure you and your staff are up to date with all of the following:

  • Everyone's emergency contact details.
  • The latest NHS advice on prevention.
  • The official government guidelines.
  • Who needs to self-isolate and why.
  • Your pay and absence policies.

If you have to close your office or have employees self-isolating, it’s important to make sure staff can work from home as effectively as they can from the office.

This means kitting them out with all the hardware and software they need to do their job, such as a laptop with video conferencing capabilities, along with reliable business broadband and a secure VPN connection.

Bionic can can help you and your workforce stay connected wherever they are and whatever the circumstances, with the following useful packages. For more information, give our business connectivity team a call on 0800 840 9056.

The period of lockdown has shown how businesses can really benefit from having a presence on social media - check out 8 ways to build your small business on Instagram for some useful tips and advice.

What If I can’t open my workplace?

If you can’t open for business because of the coronavirus crisis, you need to let your clients, staff and insurance company know as soon as possible. If you own your business premises, get in touch with your mortgage provider and let them know the situation, or get in touch with your landlord if you’re renting.

When contacting employees, reassure them that you’ll stay in contact to let them know what’s happening, when they should come back to work, and what the situation is regarding pay.

Employees will be entitled to statutory sick pay from you if:

  • You are not paying them while they are laid off.
  • They have been continuously employed for one month.
  • They are available for work.
  • They have not refused any reasonable alternative work, including work not specified in their employment contract.

Employees are entitled to £94.25 per week Statutory Sick Pay (SSP) if they’re too ill to work, and this is paid  by you, as their employer, for up to 28 weeks. If employees are self-isolating because of coronavirus (COVID-19), they can claim SSP (provided they are eligible), but new legislation means small business owners can reclaim two weeks’ worth of Statutory Sick Pay (SSP) to cover the costs of any absences due to COVID-19.

"Financial backing would be the only way to survive and the knock on effect of forced closure of suppliers would continue far after the crisis."

If you do have to self-isolate but can’t carry out the day job without the salon or workshop being open, it could be worth using a little of that spare time to sort a new business energy contract - simply switch business energy with Bionic to cut your business energy bills by hundreds of pounds a year.

But what exactly is coronavirus and what are the symptoms should we be looking out for? More importantly, what does each of us have to do to help stop it from spreading?

Test tube with white label showing 'CORONAVIRUS' written in black.

What is coronavirus and how can we help stop it from spreading?

Without going too far into the science of it all, coronavirus is a group of viruses that cause illnesses of varying degrees. 

This latest coronavirus is called SARS-CoV-2 and it causes the disease known as COVID-19, the effects of which can range from a common cold to pneumonia, respiratory problems and even death.

But don’t confuse it with SARS (Severe Acute Respiratory Syndrome), which spread globally during an outbreak that lasted between 2002 and 2004, infecting more than 8,000 and killing at least 774. 

Although in the same family of viruses, SARS is a completely separate viral respiratory illness caused by a coronavirus called SARS-associated coronavirus (SARS-CoV). 

What are the symptoms of COVID-19

The symptoms of COVID-19 include:

  • A high temperature – you feel hot to touch on your chest or back.
  • A new, continuous cough – this means you've started coughing repeatedly.

What if I have COVID-19?

Don’t panic, showing symptoms doesn’t necessarily mean you have the virus, but if 

you do have a high temperature or a new, continuous cough,  you should stay at home for seven days.  

If you live with other people, the advice is to stay at home for 14 days from the day the first person got symptoms.

It’s recommended that people work from home where possible and avoid any crowded venues, non-essential travel and close contact with other people wherever possible, particularly if you fall into any of the more vulnerable groups, which includes the elderly, anyone with underlying health conditions and pregnant women.

If you feel you can’t cope with your symptoms at home, your condition gets worse or your symptoms don’t get better after seven days you should use the NHS 111 online coronavirus service.

"From a business development perspective, businesses should always apply the ‘what if?’ question and have contingency planning in place."

Do not go to a GP surgery, pharmacy or hospital, as you could pass the disease on to other, more vulnerable people. And only call 111 if you cannot get help online.

And the government is also advising against non-essential travel and contact, this is why pubs, bars, restaurants and theatres all remain closed.

How is coronavirus  spread?

Like the common cold, coronavirus SARS-CoV-2 infection is usually caused by close contact with a person who has the disease. This can be through coughs, sneezes or hand contact, or even by touching contaminated surfaces if they do not wash their hands - coronaviruses can live on surfaces for days at a time. 

How to stop the spread of coronavirus

The most effective way to stop the spread of the virus is to simply keep on top of your everyday hygiene, and Public Health England is advising everyone to do the following:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
  • Proper hand hygiene is the best way to cut the risk of infection, so always wash your hands - using hot water and liquid soap for 20 seconds or a 60% alcohol hand sanitiser - in the following circumstances: 
  • After coughing, sneezing or blowing your nose.
  • Before leaving home/arriving back home
  • On arrival at school/workplace
  • After travelling on public transport
  • After using the toilet
  • After breaks and sporting activities
  • Before food preparation
  • Before eating any food, including snacks
  • Before leaving school/workplace
  • And avoid touching your eyes, nose, and mouth with unwashed hands.

How to wash your hands

This handy infographic from Public Health England shows how to best wash your hands to help stop the spread of germs and viruses.

Poster showing illustrations of 11 steps to properly wash your hands.

If you want to find out more on the reported cases of coronavirus in the UK, specifically in your local area, check out these live trackers from Public Health England:

To find out more about coronavirus COVID-19, including what to do if you think you might be infected, go to GOV.UK

If you need to speak to a member of the Bionic team about your insurance, give us a call on freephone 0800 158 5263.

What are small business owners saying about the threat of coronavirus?

We asked some Bionic businesses how they thought the coronavirus threat might affect them, and how they’re preparing for whatever comes next. Here’s what we found.

Are small business owners ready for the coronavirus crisis?
97% are concerned about the impact of the coronavirus on their business
Almost a half (47%) expect their businesses to be impacted
More than a quarter (27%) of businesses report they will be temporarily paralysed
More than a third (37%) of businesses plan to work remotely

Financial backing is needed

"Financial backing would be the only way to survive and the knock on effect of forced closure of suppliers would continue far after the crisis. I believe our business would survive, but will require cash subsidising from ourselves. 

“As a new business, we are fortunate enough to not have to rely on the income, however, two weeks could be devastating for those more established companies who provide a similar service, or have employees, for instance. We are really lucky at the minute that we don't have employees relying on us for their income.

“A forced closure would cause lots of problems for businesses. We are in a very fortunate situation, but in the future I will seriously think about contingency plans for situations like this.” says Mark Hepworth, owner of Flat Cap Coffee, a new business that was started over a year ago.

Businesses who've not built up reserves could be in trouble

“From a business development perspective, businesses should always apply the ‘what if?’ question and have contingency planning in place.  Small businesses as well as larger businesses.   

"My primary concern, therefore, would be new businesses which may not have had chance to build reserves.   We all recognise that you don’t start a business with out reserves but it doesn’t always happen" says Tina Heathcote, of Buxton Town Team, a support network for local small businesses.

Sick pay could be a problem

“Retail is still recovering from Brexit and Government handouts will be far too late judging from their track record so far. We’d have to rely on our online business.

“Most reasonable employers 'make up basic' pay when employees are off sick. SSP helps but businesses will not be able to afford to do anything if no revenue is brought into the business even if it is over just a few weeks. Retail is still recovering from Brexit, they are unlikely to have any reserves.” says Martin Coles-Evans, owner of Hargreaves of Buxton, a 154-year-old business high street business with an online retail arm.

Remember, for businesses with fewer than 250 employees, the cost of providing 14 days of statutory sick pay per employee will be refunded by the government in full. This will provide 2 million businesses with up to £2 billion to cover the costs of large-scale sick leave.

For more information, go to GOV.UK

Small business coronavirus planning checklist 

If you are keeping your business running, make sure you follow the NHS advice outlined here, and use the checklist below as a guide of things you need to keep on top of:

Checklist for small business owners
Make sure staff emergency contact details are up to date
Follow the NHS advice on prevention
Keep up to date with official government guidelines
Understand who needs to self-isolate
Be clear about your pay and absence policies

Bionic Financial Services Limited. Registered in England & Wales Registered No: 07548195 Registered company address: 4th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG Bionic Financial Services Limited is authorised and regulated by the Financial Conduct Authority. Think Business Loans is a trading name of Think Business Finance Limited, registered in England and Wales, company number 07115888. Registered office address: The Minster Building, 21 Mincing Lane, 4th Floor, London, England, EC3R 7AG. Think Business Finance Limited are authorised and regulated by the Financial Conduct Authority 724300 and operate in accordance with the Data Protection Act 1998, ICO registration number Z2226484. As a mortgage is secured against your home or other property, it could be repossessed if you do not keep up the mortgage repayments. Think carefully before securing other debts against your home. Think Business Finance Limited act as a Commercial Finance Credit Broker and not a Lender