When you use our digital renewal service, you’ll be sent an email shortly before your current contract ends, so we can confirm your details before searching for the best deals on your behalf.
To allow us to process your new contract we will sign a letter of authority (LOA) on your behalf. This allows us to work with suppliers on all of the background processes needed to get your new deal live without you having to lift a finger. You can find an example of the LOA attached. If you need to see a copy of LOA with your details, please get in touch with our team.
Once we’re given the nod, our proactive renewal team will search for the best quotes form our panel of top UK suppliers and will share them with you via email and SMS.
You’ll then have two days to look over the deals and choose your favourite. If you’re happy for us to automatically switch you to our recommended deal, you don’t need to do a thing. And if we don’t hear back from you, we’ll assume you're happy to go ahead with our recommended deal and proceed with the switch accordingly.
You can then sit back and let us handle the switch for you. We’ll sort all the contract admin and make all the necessary supplier conversations to make sure your switch happens smoothly. We’re so confident in our digital renewal service that we’ll give you our commission back if you’re unhappy for any reason.
If you’re still unsure about whether digital renewals are right for you, the answers to some of our most frequently asked questions should help convince you it’s the smart choice.
DIFY stood for Do It For You, which was the old name for our digital renewals service. We’ve replaced DIFY with our digital renewal to proactively research the market to offer you the best renewal deals and recommended rates.
You were selected to be upgraded to this offer to experience its associated benefits. We contacted you by email (and SMS) last month to make you aware. If you have any queries, please contact our customer service team on 0800 188 4945.
Switching to a new contract is the only way to ensure you avoid overpaying for energy once your current deal ends. If we recommend you switch to a new supplier, this will be because a different supplier to the one your currently with is offering better rates for your business.
We have found that three-year deals offer greater price certainty and protection against price rises. You can find out more at the Bionic blog on long-term energy contracts. In some instances, we may be able to offer a four-year fixed term deal, to offer longer protection against rate rises.
You can change your preferences or opt out of our digital renewal service at any time by calling our customer service team on 0800 188 4945 or emailing firstname.lastname@example.org
If your business has ceased trading or you’ve moved premises, please let our customer services team know by calling 0800 188 4945 or emailing email@example.com
We monitor the energy market to look for trends that could signify whether prices are likely to go up or down. If rates are on the rise, we may recommend that you sign up to a new deal earlier than expected, so you can lock in lower rates and beat the price hikes.
While we do our best to provide alternative quotes for all businesses, it just isn’t possible in some cases.
Our price guarantee promises to beat the best rates from our panel of suppliers, but we cannot guarantee our rates will beat those of other suppliers or brokers. But remember, the suppliers on our panel offer quality alongside competitive rates.
Energy prices are constantly changing, so if you go directly to a supplier or other broker you may need to sign up there and then, else risk losing the rates you’ve been offered. But we have an agreement with our suppliers, which means they hold these special prices for longer.
If you’d like to switch to a green energy deal, but we’ve not offered you one as part of our digital renewal quotes, please get in touch with our customer services team know by calling 0800 188 4945 or emailing firstname.lastname@example.org
Although we can offer retention rates in most instances, we may not be able to if you’re contracted to a supplier that doesn’t offer retention rates for our digital renewal service. It could also be the case that your current supplier won’t offer a retention rate as it no longer wants to supply the meter at your property. In either case, our business energy team will be able to help you out.
No problem. You can sign up now and we'll handle everything when the time comes.
Just contact our customer service team.