Since starting out as a disruptor brand in 2016, Octopus Energy has grown into one of the UK's most popular energy suppliers, with a customer base of more than three million homes and businesses. Here's all you need to know about switching to Octopus Energy.

Who is Octopus Energy? 

Octopus Energy is one of the UK's fastest-growing energy suppliers. It supplies energy to more than three million homes and businesses across the UK, and powers other well-known energy brands, including Affect Energy, Co-operative Energy, and M&S Energy. It is also about to add Bulb to its stable of brands.

Sustainable energy is a huge part of the Octopus offering. Its main aim has always been to aim to use technology to promote affordable green energy alternatives, and it provides 100% renewable electricity that is generated from wind, water, and solar power.

Octopus Energy is part of the Octopus Group, which is a certified BCorp (a certification given to companies that excel in social and environmental change) that operates in 13 countries, including France, Germany, Italy, Japan, Spain, New Zealand, and USA. 

What services does Octopus Energy offer? 

Although primarily a supplier of domestic and commercial energy, Octopus Energy also provides affordable heat pumps, EV chargers, smart meters and more smart energy hardware. It is a licenced Meter Operator (MOP) that specialises in smart meter installations.

Octopus Energy also provides gas and electricity for a number of other energy brands, including Affect Energy, Co-operative Energy, Ebico, M&S Energy, Qwest Energy, and Roar Power.  

What tariffs and rates does Octopus Energy offer? 

Octopus Energy offers business owners fixed-rate energy tariffs to help with price certainty and bill stability. Although your energy bills will vary depending on how much energy you use, your unit rates are fixed to protect against future price rises. 

All Octopus Energy tariffs provide 100% renewable electricity that's generated by wind, water, or solar power.

It also offers a range of special products, including:

• Electric Universe Supply - Dynamic pricing and bill transparency designed for businesses that use half-hourly metering.
• Panel Power - An export tariff designed for businesses that have solar panels. This means that qualifying businesses can sell back any surplus energy generated by their solar panels.  

How to contact Octopus Energy  

There are a few ways to get in touch with Octopus Energy including: 

• By phone – Business energy customers can call 0330 808 1080. Lines are open 9am to 5pm from Monday to Friday. 
• Email – You can email hello@octopus.energy
• By post – Octopus Energy, UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN
• Social media – Octopus Energy is on Twitter, Facebook, and Instagram 

 What are Octopus Energy’s green policy and fuel mix? 

Octopus thrives on promoting green policy and aims to provide carbon-neutral energy to as many UK households as possible. For example, there is a 100% renewable electricity option available with all their standard plans. Additionally, on the ‘Octopus Super Green Tariff,’ they provide 100% carbon-neutral gas for customers. 

	Octopus Energy's fuel mix	UK average (for comparison)
Coal	0.0%	3.8%
Natural Gas	0.0%	38.5%
Nuclear	0.0%	16.1%
Renewables	100.0%	38.7%
Other	0.0%	2.9%

 _{Source: Ofgem, April 1, 2021 to March 31, 2022}

What is Octopus Energy’s cancellation policy? 

As with all business energy contracts, there is no cooling-off period. This means that once you sign up for a commercial energy deal, you don’t have the option to cancel the contract. If you’re not still contracted to Octopus Energy, you can give 30 days’ notice before leaving. If your contract has entered its last 60 days, you can view your renewal options or give notice to leave.  

Octopus Energy reviews 

At Bionic, we only work with a trusted panel of energy suppliers who offer great service and supply alongside competitive rates. 

Octopus Energy is rated ‘Excellent’ on Trustpilot with an average of 4.8 stars. 

Of the 117,280 customer reviews left on Trustpilot, 89% are Excellent, 6% are Great, 1% are average, <1% are poor and 3% are Bad. 

It seems most people are happy with the level of service, communication, and metering. Those who’ve had issues with Octopus Energy seem to have trouble with billing.

You can see for yourself on the Octopus Energy Trustpilot page. 

Octopus Energy FAQs 

If you have any questions about Octopus Energy that we’ve not covered here, you might be able to find the answer in the FAQ section of the Octopus Energy website. 

Some of the most common questions from Octopus Energy customers include: 

Is Bulb part of Octopus Energy? 

Octopus Energy has announced that it is going to buy Bulb. The supplier was placed into 'special administration' a year ago, and Octopus will pay the government to take on Bulb's 1.5 million customers. Find out more about what happens when an energy supplier stops trading in our Bionic guide.

When should I submit a meter reading each month?

Octopus Energy sends monthly reminders on the 25th of each month. You'll have between then and the 1st of the new month to submit your meter reading. 

Can I get a smart meter and how long does that process take?

Octopus is installing second-generation (SMETS2) smart meters area-by-area for customers that want them.

I’ve received an objection, what do I do?

Firstly, you need to contact your current supplier and clarify the reason as to why they objected, as they do not inform Octopus of the reason. Then, once you have resolved the outstanding issues with them, get in touch with Octopus and they will reapply for your switch. When you switch business electricity or gas with Bionic, we'll take care of all of this for you. 

How to switch to Octopus Energy 

Octopus Energy is a trusted option on Bionics' panel of UK energy suppliers. However, although Octopus might seem like the best option for your small business, there’s no harm in letting Bionic check to see if you can get better rates elsewhere.  

All we need is your postcode to run a business energy comparison, and our experts will talk you through your personalised results. 

The main advantage of switching with Bionic instead of going directly to the suppliers is that we can compare quotes from across our panel to make sure you’re getting the best deal. This means you can easily switch to any of our suppliers simply by chatting with our tech-enabled experts. 

Alternatively, you can switch to Octopus Energy by getting a quote from the website or giving the switching team a call.  

To compare business energy, call us on 0800 086 1459 or pop your postcode in the box on the right and we’ll call you back to discuss your options. 

Our tech-enabled team can also help you with all your other business essentials, including business insurance, and business loans, as well as business phone and broadband, and VoIP.